RETURN POLICY

RETURN POLICY

Jasmed Garden Ltd. accepts your products purchased at Jasmed Garden Ltd. webstore for exchange within 3 days of receipt (based on the delivery record) if you have the following situations:

• Any products that is damaged in the delivery process;
• Any products that is not your purchased item;
• Any products that is expired when received;

We will issue a product exchange for any full priced unopened merchandise that is returned within 3 days of delivery date.

• All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.
• No return nor exchange if any products that are gifts, or has been opened or used, is not in its original conditions, is damaged, or its missing parts.
• Each item can only be exchanged once.
• To return any items, please contact Customer Service on (852) 37052928 or by email tcc@tongchicha.com from Monday to Friday, 10.00am to 5.00pm.
• Please allow 1 to 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.
• When the delivery agent returns an undeliverable package to Jasmed Garden Ltd. due to incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax / refuse to provide ID copy / unable to make import declarations or parcel refused by the recipient, Jasmed Garden Ltd. will issue a refund by reducing the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.
• Jasmed Garden Ltd. can re-ship orders that are returned as undeliverable or unclaimed. However, customers will be charged for resending shipping fee based on the original shipping method used for your purchase.
• Jasmed Garden Ltd. is not responsible for damage after delivery.
• All claims for shortages must be reported to customer service on the day of delivery.
• Jasmed Garden Ltd. reserves the right of final decision in case of any dispute.